Frequently Asked Questions
Everything you need to know about your order and official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. Pre-order items will ship on or around the release date specified on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and digital media are final sale.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase for any modification or cancellation requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.